The City of Kelowna is committed to providing responsive customer service to its citizens and visitors.
Use our Service Request System to let us know about a problem, request a service, or ask for municipal information.
Our Service Request System provides two convenient, user friendly, secure ways to submit service requests using the internet.
- Use our Online Service Request to create a Service Request from the comfort of your home.
- If you are on the go and see a problem, use our Mobile Service Request on your smart phone or tablet to let us know. If you are viewing this page on a smartphone, click on the icon below to access the Mobile Service Request system directly. Alternatively, enter kelowna.ca/mobileSR into the browser on your smartphone. Visit the Mobile Service Request page for more information.
You can also keep informed about the status of your service request by using our Tracking feature.
Your service request will automatically be directed to the right City department, and you can be confident that we are committed to protecting the privacy of any personal information you may provide when submitting a service request.